Refund Policy
Effective Date: 23 September 2016
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At Fuel Works (Pty) Ltd, we strive to provide high-quality services and customer satisfaction. If you are not fully satisfied with your experience, please review our refund policy outlined below.
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1. General Policy
Our refund policy is designed to ensure fairness and transparency in our service transactions. Refunds may be issued in specific circumstances as detailed in this policy.
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2. Eligibility for Refunds
Refunds may be considered under the following conditions:
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Service Cancellation: If you cancel your appointment with at least 24 hours' notice, you may be eligible for a full refund of any pre-paid fees.
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Service Issues: If the service provided does not meet the agreed-upon standards or is not performed as specified, you may request a refund within [insert time frame, e.g., 7 days] of the service date.
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3. How to Request a Refund
To request a refund, please contact us at:
Fuel Works (Pty) Ltd
Website: www.fuelworks.co.za
Email: info@fuelworks.co.za
Please provide the following information:
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Your name and contact details.
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A description of the service and the reason for your refund request.
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Any relevant documentation or evidence supporting your request (e.g., receipts, photos).
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4. Processing Refunds
Refund requests will be reviewed within [insert time frame, e.g., 5-10 business days]. If your request is approved, refunds will be processed using the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.
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5. Non-Refundable Services
The following services are non-refundable:
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Services that have been fully performed and accepted by the client.
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Any services canceled less than 24 hours before the scheduled appointment.
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6. Changes to This Policy
Fuel Works (Pty) Ltd reserves the right to modify this Refund Policy at any time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically for any updates.
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7. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Fuel Works (Pty) Ltd
Website: www.fuelworks.co.za
Email: info@fuelworks.co.za
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